THE REWARDS

THE POINTS

THE PROGRAM

Available during business hours (CET)
Monday to Thursday: 8am - 17pm
Friday: 8am - 16pm

Volcom.eu

LOYALTY PROGRAM

How can I place an order online?

Can I order over the phone?

Can I modify or cancel my order?

Has my order been placed?

I haven’t received a confirmation email for my order, is it normal?

Why is the status of my order "cancelled"?

What are the order preparation and shipment timelines?

Can my order be gift-wrapped?

Unofficial / Scam websites

Official Volcom websites

My shopping experience is slow. What should I do?

ONLINE ORDER

The tracking of my parcel shows that it has been returned to sender. What happens now to my order?

How much does Shipping cost?

My parcel has been lost, what should I do?

Which countries do you deliver to?

What should I do if I am not present for the delivery of my order?

How can I track the delivery of my order?

My parcel has been damaged, what should I do?

Part of my order is missing, is this normal?

I still have not received my order. What should I do?

SHIPPING POLICY

How do I return one or more articles?

How long do I have to return my order?

Can I return items from different orders in the same parcel?

When will I be refunded for my return?

Are the shipping costs attached to my order refunded if I return it?

What should I do if I receive a product other than what I have ordered?

How long do I have to return my order during the Christmas period?

Returns

How do I proceed with the exchange?

Can I exchange a product?

Can I reserve a size for exchange?

If the price of the product has changed, do I have to pay the difference if the item is more expensive, or will I be refunded if the item is now on sale?

After receiving my exchange item, I am still not satisfied. Can I return it for a refund?

Can I exchange a product that arrived defective?

What is the exchange period?

I want to exchange my item, but I don't have the option. Why?

Exchanges

Warranty policy

What to do If I have a defective product bought at a Volcom reseller (online or in a shop)?

Warranties

RETURNS, EXCHANGES AND WARRANTIES

Which payment methods do you accept?

How to pay with Klarna?

Can I pay for my order via bank transfer or cash on delivery?

Is online payment on your site totally secure?

I have entered a discount code but it does not work, what do I do?

PAYMENT OPTIONS

How do I redeem my points for a Reward?

Why can't I use my Reward discount code and a promotional code on the same purchase?

How can I use more than a 50€ discount Reward?

I have more than one loyalty account, can I consolidate my points under one single account?

I didn't get my Birthday Reward

How can I earn points?

How many points do I earn for my purchases?

Can I receive points for purchases made prior to joining the loyalty program?

Can I use my points earned outside Europe in Europe?

How long does it take for my points to show in my account for a review I submitted?

I returned my purchase that was made using a Reward coupon, will I get my points back?

What happens to my points when I return or cancel an order?

When do my points and/or tier status expire?

Points in my account have gone missing

When will my points be awarded to my account?

How do I find out how many loyalty points I have?

Do I earn points when I buy a gift card?

How do I join the Rewards program?

Do I have to create an account to place my order?

Why should I create an account?

I have forgotten my password. What should I do?

How can I delete my customer account?

How do I unsubscribe from the newsletter?

How do I get to my wishlist?

MY ACCOUNT

Do you have a size chart?

Do you replenish your out of stock items?

Are your online products the same as those sold in your shops?

Can I book an item?

How do I choose the right size?

How can I acess the declarations of conformity for the Volcom Goggles ?

How can I access the Volcom Eyewear sunglasses tests?

How can I access the declarations of conformity for Volcom Eyewear models?

How can I access to the warranty and user instructions for the Volcom Eyewear sunglasses?

How can I access the declarations of conformity for Volcom wetsuit models?

PRODUCT INFORMATION

Where can I buy an e-gift card?

Where can I use my e-gift card?

How do I use my e-gift card in the online shop?

What is the remaining balance on my e-gift card?

What happens to my e-gift card if I return my order, part of it, or if my order is cancelled?