The cost of shipping depends on the total of your order, the delivery country and the shipping service you choose:. Please note: Orders placed before 7 am (UTC +1) will be treated and shipped the same day. After the deadline, orders will be treated a
www.volcom.eu delivers the following countries:. * Belgium* Denmark* Finland* Ireland* Italy* Luxembourg* The Netherlands* Portugal* Sweden. The islands are excluded from the delivery scope.
If you are away at the time of delivery, the carrier will drop off your parcel to an access point or they will return it to our warehouse.
We offer the following shipping methods:. Please note: Orders placed before 7 am (UTC +1) will be treated and shipped the same day. After the deadline, orders will be treated and shipped the next business day.
Once your order has been shipped, you receive an email detailing the order tracking number. You can also track your order via your Volcom online customer account (order being prepared, order shipped, etc.) or clicking on this link Track your order.
If your parcel has been returned to sender, you can contact our customer service. You will get two options:. - Ask for a full refund into the account that was used to place your order. - Ask for your parcel to be sent back to the address of your choi
If you notice, when your parcel is delivered, that the packaging has been damaged, you must either:. - Refuse delivery of the parcel and it will be returned to us- Accept the parcel, indicating that the packaging is damaged on the delivery note. If y
If you find out that your parcel has been lost by the transport company, You can contact our customer service by email: [email protected] or by phone.
Check your order shipping email that all your ordered items have been sent. It is possible that one or more items were not available when your order was prepared. In this case, the items that have not been delivered will be automatically refunded.
If you still have not received your parcel more than a week after the expected delivery date, contact our customer service, and one of our agents will be happy to look into this.