THE POINTS

How can I earn points?

You can earn reward points by making Volcom purchases on our website https://www.volcom.eu/ or by completing Stone Family actions.

How many points do I earn for my purchases?

Please note that the value of your points is defined by your status before you place your order:. BASIC: Your total purchase(s) of Qualifying Product(s) is less than €400 over a twelve (12) month period beginning from the date You entered the BASIC t

Can I receive points for purchases made prior to joining the loyalty program?

No, only purchases made after joining the loyalty program are eligible to receive points and count towards your total Tier spent.

Can I use my points earned outside Europe in Europe?

The European Stone Family Loyalty Rewards Program applies only to customers whose countries are served by our transport links. You can find the list here. If you are a US Customer, for example, you must refer to the loyalty rewards program on the US

How long does it take for my points to show in my account for a review I submitted?

Typically, it takes 3-5 business days (If not sooner) for the review points to be reflected in your account once submitted. Reviews will need to be posted at least a week apart and you will only receive points in exchange for 5 reviews maximum. The s

I returned my purchase that was made using a Reward coupon, will I get my points back?

Returns must be made to their original point of purchase. When returning a purchase made on https://www.volcom.eu/, if you return your entire purchase, any Points you redeemed for the Reward coupon code used on that purchase will be credited back to

What happens to my points when I return or cancel an order?

If you return the whole order, you will be refunded on the original method of payment and the Points redeemed to issue the Reward will be credited back to your Membership account within thirty (30) days. If you return part of your order, you will be

When do my points and/or tier status expire?

Your eligibility to achieve Basic, Plus, and Vip status tiers is based on your cumulative eligible purchases made online at https://www.volcom.eu/. Your tier status lasts for 12 months following your entry to the tier unless you continue to make addi

Points in my account have gone missing

Any points earned from a purchase returned in its entirety will be removed from your account. If you’ve earned points on a purchase that is partially returned, your points will be reversed, and your total points earned on the purchase will reflect yo

When will my points be awarded to my account?

For purchases made on our website, points will be awarded to your loyalty account when your order ships. You will be required to activate your account on https://www.volcom.eu/ in order to view and redeem your points.

How do I find out how many loyalty points I have?

Login using your Volcom Stone Family Rewards and navigate to “My Stone Family Rewards” section. Here you will see how many points you have, what status Tier you are in, how much you need to spend to reach the next status Tier, as well as a complete h

Do I earn points when I buy a gift card?

No Points will be earned on the purchase of a Volcom e-Gift Card(s).