How do I return one or more articles?Updated 2 months ago

If you are not satisfied with the products you have received or if you have simply changed your mind after receiving your order confirmation email, you can return them within 30 (thirty) days of delivery and receive a refund. You can exercise this right of withdrawal without penalty and without giving any reason.

Please note that as long as the products remain in your possession, you are responsible for keeping them safe and in good condition.

In the event of a return due to a change of mind (right of withdrawal), you will be refunded in full, excluding express delivery charges, if you had chosen this delivery method.

Simply click on this link:

https://www.volcom.eu/a/return

And follow the steps indicated online.

Once your return has been received and processed by our logistics department, you will receive an email notification and you will be refunded via the payment method used at the time of ordering as soon as possible.

Please note that only the size can be exchanged. If you want the product in a different color or if you want to exchange it for another one, you will need to return it and place a new order.

In the case of an exchange, you will receive an email confirming the shipment of the new order, which will include a new tracking number. Please note that only the size can be exchanged. If you want the product in a different color or if you want to exchange it for another item, you will need to return it and place a new order.

NB: Volcom will refuse any item that is damaged, soiled, incomplete (original label and transparent packaging).