If you placed an order over 75€ on volcom.eu, Volcom takes in charge the shipping return. Otherwise, the customer will bear the costs to the return to our warehouse in France. You can return them within 30 (thirty) calendar days of delivery of the pr
When you receive your parcel, if you are not completely satisfied with your order, you can partially or totally return it within the 30 days after receiving it. Any return made later than that will not be treated and the item will be returned to you.
Currently, we do not offer an exchange service. However, you can refuse the delivery or send back your unwanted item/s in order to receive a refund, and then place a new order.
The return costs are at Volcom's expense for orders above 75€. The client, after having followed the return process online, will receive an email with a prepaid return label along with the return instructions. The return costs are at the customer's e
If you have items from different orders, you can use only one return label, but please be careful to put the @RMA or the VL references you have received by email within your parcel so that our warehouse can treat them all together.
The processing time is about 2-3 days from the delivery of your return to our warehouse. During sales and promotional periods, the processing time may be slightly longer. Once your return is treated, you receive an email to confirm the refund if the
We will refund shipping costs (standard delivery) if you return your complete order, and if the returned products conform with the terms of our returns policy. We cannot refund shipping costs if the returned order is not complete. If you have chosen
If you receive a product which you did not order, please contact our customer service, who will advise you of the next steps to take. Please send us pictures of the items received as well as the label on the package and the packing list inside the pa