Exchanges
How do I proceed with the exchange?
On the returns page of our website, you now have the option to request a size exchange for your ordered products. Simply select the ‘Exchange’ option when you visit https://www.volcom.eu/a/return. A confirmation email will be sent to you with the pro
Can I exchange a product?
The exchange option is reserved for size exchanges. It is not possible to change the colour or item.
Can I reserve a size for exchange?
Unfortunately, it is not possible to reserve sizes when requesting an exchange. Exchange requests are subject to availability at the time of processing. Stock may vary during the time between when your request is made, the carrier delivers your retur
If the price of the product has changed, do I have to pay the difference if the item is more expensive, or will I be refunded if the item is now on sale?
We guarantee that, when exchanging an item, you will not have to pay the difference if the item is more expensive, nor will you be refunded if the item is on sale. We will honour the price paid for your original order. For technical reasons, these co
After receiving my exchange item, I am still not satisfied. Can I return it for a refund?
If you are ultimately not satisfied with the product, you can return it for a refund at no additional cost, as long as you do so within 30 days of receipt.
Can I exchange a product that arrived defective?
Yes, it is possible. When requesting an exchange, you must specify the reason, upload photos showing the defect and the general condition of the product, and write a comment explaining your request. After verification on our part, the exchange proced
What is the exchange period?
Le délai de traitement des retours est de 3 jours ouvrés environ à réception du colis à nos entrepôts. Vous serez notifié de la prise en charge par email. En période de soldes ou d'opérations commerciales, le délai de traitement peut être un peu plus
I want to exchange my item, but I don't have the option. Why?
It is possible that the size change may not be offered if stocks are too low. In this case, in order to speed up the process and ensure you receive the desired size, we recommend that you make a standard return to obtain a refund for the item and pla